Frequently Asked Questions for Moving in NYC

Frequently Asked Questions for Moving in NYC

PRICING

Does TB Movers offer free moving quotes?
Absolutely! We offer free moving quotes tailored specifically to your move. We take your current location and destination, amount of boxes, large items, and any special moving needs into account.
How long is my free quote good for?
Because we take several things into account when we quote a price, your free moving quote from TB Movers is good for up to 72 hours before it expires.
Is a moving deposit required before TB Movers will schedule a pickup date?

Yes, we require a $100 deposit prior to your pickup date.

Does TB Movers charge extra for items that are too big for a box?

All reported medium and large items are factored into your guaranteed flat rate moving price when you use TB Movers. However, if you find that you need to add an additional item after your flat rate has been configured, an additional fee will be added.

What does the flat rate moving fee include?

Your flat rate moving fee includes all of the following:

  • Total number and size of your moving boxes.
  • Total number and size of any medium to large items.
  • Current fuel costs.
  • Vehicle wear and tear.
  • Value of your possessions.
  • Number of professional movers.

MY MOVING DAY

Does TB Movers employ full-time moving personnel?

Yes! We always use fult-time moving personnel that actually care about your move and take the extra care to make it go smoothly.

Is the entire moving team trained and insured?

We make sure that our entire team of movers is fully trained to accommodate your move in every single way. From properly loading the moving van/truck to up-to-date CDL licensing, our team is ready to make your move a success.

How reliable is the pickup timeframe provided by TB Movers?

When we provide a pickup timeframe, we stand by it. Our drivers and movers work hard to make sure that they arrive within the hours given and we guarantee that your moving timeframe is 100% accurate.

Do I have to be present during a pickup or delivery?

Nope! You can use the time to grab lunch or a movie while we load or unload your belongings. When we are finished, we’ll give you a call to let you know.

INSURANCE & LICENSING

Is TB Movers licensed and insured?

Absolutely! TB Movers is licensed and insured in the states of New York, New Jersey, and FMCSA.

Are all of my items insured in the event of an incident?

We offer free basic liability insurance to cover your belongings in the event of an incident. However,  additional Insurance Available through movinginsurance.com or your own insurance company.

PACKING AND PACKING MATERIALS

What type of “fragile items” are packed for free?

We pack all fragile items for free, which includes flat-screen TVs, china and curios cabinets, and any extremely delicate decor.

Will TB Movers pack my items for me?

Absolutely. We offer comprehensive packing services to take the stress off of you when it comes to packing up your household. Plus, we’ll even create a detailed inventory of your belongings.

What about unpacking?

We do that, too! Our professional moving team will carefully unpack and place all of your items, including furniture.

Do you have moving boxes available if I need them?

Yes! We sell moving boxes and plastic bins of all sizes to help make packing easy.

LOCAL STORAGE SOLUTIONS

How secure are my items when I store them with TB Movers storage?

Our storage units are under constant camera surveillance 24 hours per day. So, you can rest assured that your valuables are safe under lock and key with us.

Am I locked into a lease or can I pay month-to-month for storage services?

We offer flexible lease options to accommodate short-term or long-term storage needs.

Are your storage facilities climate-controlled?

Yes! Each of our storage units is fully climate-controlled to reduce damage caused by heat, cold, and condensation.

How about dust-controlled?

Yep! In addition to climate control, our storage units are dust-controlled to ensure that your belongings are as fresh as the day you moved them in.